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dileepnalla
dileepnalla
Gainsight Employee ⭐️⭐️
September 9, 2019

PX: Need to resolve the multiple paths with the help of placeholders

  • September 9, 2019
  • 2 replies
  • 79 views
Use case: Need Launch an engagement using knowledge center bot where the current Url and the target Url are having different paths.

Example:

Current URL: https://abc.xyz.com/mnop/klm/7/model
-- This URL is having two paths after domain "abc.xyz.com"

Target URL: https://abc.xyz.com/mnop/7/home -- This URL is having only one path after domain "abc.xyz.com"

Since this scenario can't be achieved using $px-auto-resolve with the current design, this can be considered as an enhancement.

Thanks

Dileep Nalla

    2 replies

    dileepnalla
    dileepnallaAuthor
    Gainsight Employee ⭐️⭐️
    September 9, 2019
    @ciarapeter can you please review

    Thanks, Dileep Nalla
    A
    andrew_kwa
    Contributor ⭐️
    September 9, 2019
    Our onboarding engagments consist of 5 Guide engagements and has around 8-10 tooltips per engagement. What we're doing is more functional instead of simple messaging. We have to help our users understand concepts and familiarize them with specific workflows, it's not something that's achievable in a short period of time.

    Hence, it's important for us that our users are able to retrigger Guide engagements on demand via Knowledge Center Bot. Unfortunately, we are unable to do the above due to this issue.

    We would really appreciate a fix for this. Thanks!

    AK

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