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elaine_cleary
elaine_cleary
Helper ⭐️⭐️
August 26, 2017

R360 omission --> no Edit Summary" option on R360

  • August 26, 2017
  • 2 replies
  • 14 views
One of my customers pointed out & posted on external Community what appears to be an omisson...there's no "Edit Summary" option on the R360 (like we have on C360).  So there doesn't appear to be any way to update the R360 Comments for example.  Is that correct?  Any chance that this is a peeble that we can fix sooner rather than later?  They have several fields in the Summary they need to be able to edit (like they can on C360 today).  Thank you!  The external post for reference is here: https://community.gainsight.com/gainsight/topics/ability-to-edit-stage-and-summary-section-of-r360

      2 replies

      karl_rumelhart
      karl_rumelhart
      Expert ⭐️
      August 26, 2017
      The comments section is editable on R360.  Just click into it. 
        elaine_cleary
        elaine_clearyAuthor
        Helper ⭐️⭐️
        August 26, 2017
        Thanks, Karl!!  How do you change 'stage and status' which are normally under the "Edit Summary" icon?    FYI - I've got two customers trying to click on Comments or anywhere on that top row to edit and obviously nothing happens.  There have also been at least 3 other Gainsight folks that have been unable to tell them how to edit Comments on R360.  Could we consider some other UI approach that is more obvious?
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