When selecting the activty types from active to not active and then back to active from the Global set up, the re activation does not happen at the account or reationship level, can this be updated?
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Hi Amanda,
Changing the activity type from Active to InActive (or vice-versa) at the global level will have no impact at account level or relationship level setting. The global level setting is only used to decide whether to show the activity type in Global Timeline.
Can you please elaborate on the use case?
Thanks,
Rajesh
Changing the activity type from Active to InActive (or vice-versa) at the global level will have no impact at account level or relationship level setting. The global level setting is only used to decide whether to show the activity type in Global Timeline.
Can you please elaborate on the use case?
Thanks,
Rajesh
Got it, I thought the global level was the hierarchy of the activity. Thanks for the response.
Hi all, the above information is captured in the Support Article, feel free to reach out to us at docs@gainsight.com for any feedback/suggestions.
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