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shiv_kumar_katiyar
shiv_kumar_katiyar
Gainsight Employee ⭐️⭐️
March 5, 2019

Relationship level Program doesn't pull Account ID in reporting

  • March 5, 2019
  • 2 replies
  • 45 views
Currently in our product, if a program is not mapped to account object but mapped to relationship, we dont pull the account ID in the report.

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As a workaround I can write rule and populate these account ids , but I am creating this post to check if in future enhancement we can have Account ID populated even though the program is at relationship level.

      2 replies

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      March 5, 2019
      Hi Shiv, sorry for the inconvenience.

       

      Agree with you, currently we don't show the Account Id and Account Name in email logs when a Relationship type program is created. This is working as designed, so changing this to an enhancement request and redirecting this to our product team.

       

       

      Populating those values via rules is the only workaround we have and its great that you are already doing it. 

       

      Thanks for bringing this up!

       

        dan_wiegert
        dan_wiegert
        Gainsight Employee ⭐️⭐️
        March 5, 2019
        I was working with Diane Morneau/IBM on a similar issue -- she had a program based off of a relationship powerlist that was supposed to pull in the account and relationship name... the powerlist was working great but in the program the relationship name and the account name were linked (the account name field showed the relationship name).

        I just thought that this post might be related to this issue too... the ticket on this is 72292

        Dan Wiegert - Gainsight DCS
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