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lane_h
lane_h
Helper ⭐️
Apr 18, 2019 8:51 PM UTC

Remapping Tokens after editing an email

There are times a typo is identified in an email template or a minor change is made that does not impact the mapping of the tokens. However, if an email template is modified, you must remap all the tokens in the email for:

  • Email Assists
  • Journey Orchestrator
This creates a hinderance when nothing changed with the tokens. Is there a way to make edits without having to remap tokens for each place the template is used?

      5 replies

      faust_belarmino
      faust_belarmino
      Helper ⭐️⭐️
      Apr 18, 2019 10:02 PM UTC
      OH my goodness! YES PLEASE. This is a huge need! thanks for posting this @lane_h :)

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        jrfurr3
        Contributor ⭐️⭐️
        Apr 18, 2019 10:17 PM UTC
        THIS. Much time and headache would be saved.

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        phensley
        Contributor ⭐️⭐️
        Apr 18, 2019 10:17 PM UTC
        This would be an incredible time saver!!

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        diane_morneau
        diane_morneau
        Helper ⭐️⭐️⭐️
        Apr 26, 2019 12:59 PM UTC
        I don't see the described behavior with JO and we do this all the time.

        However, for eMail Assist, yes, and it's a pain. To get it to work, we even had situations when remapping the tokens was not enough: we had to recreate the step. A definite MUST!

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        sai_ram
        sai_ram
        Expert ⭐️⭐️
        Sep 17, 2019 11:53 AM UTC
        Today I went through the same pain 😢

        I made minor changes to the template and looking for the changes, but found it finally.

        I searched on community to raise a request but found a queue here 🙂

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