Skip to main content
karen_adornetti
Contributor ⭐️⭐️
November 5, 2018

Remove "time" option when logging Timeline activities via Sally

  • November 5, 2018
  • 2 replies
  • 52 views
Currently when logging a Timeline activity via Sally you have to enter both a Date & Time. The idea is to remove time from being required and have it default to 12 am to align with the behavior when logging a Timeline Activity in Gainsight directly. This would free up much needed real estate on the logging form and make it more efficient for end users (less clicks).





    2 replies

    dan_ahrens
    Expert ⭐️⭐️⭐️
    November 5, 2018
    Hi Karen,

    Thanks for using Timeline and Sally for Slack!

    As date and time are required fields for timeline activity entries, and these entries are representative of a human to human interaction between your company and your customer, having it default to a time of midnight would be obscuring an important historical record of when that interaction took place. Does your organization not care to track when the activity took place (time) and is only concerned with the date?

    VP of Customer Success at Forcepoint
    karen_adornetti
    Contributor ⭐️⭐️
    November 5, 2018
    I will double-check with my customer.

    Currently, if you remove the time from the field in Gainsight it defaults it to 12 am.