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nadav_shemtov
nadav_shemtov
Contributor ⭐️⭐️⭐️⭐️⭐️
Sep 23, 2016 1:34 AM UTC

Rename risk CTA type

Posting this on behalf of the Dell-EMC ECD team: 

Currently we can not rename the "risk" CTA type. We would like to rename it to "risk/issue" in our org. 
Can you please introduce the ability to rename CTA types? 

Thanks, 

      3 replies

      nadav_shemtov
      nadav_shemtovAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Dec 13, 2016 11:38 PM UTC
      Following up on this request
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      sierra_evans
      sierra_evans
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Oct 16, 2017 6:13 PM UTC
      I would also love to see this enhancement. We have various reason codes set up which fall into a recurring client lifecycle cadence, others that serve as reminders for our team to perform a lifecycle activity, and still others that are considered "ad hoc" and are rule generated. It would be nice to rename CTA types in order to categorize as such from a system level. 
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      Gainsight Employee ⭐️
      hitesh_sharma
      Gainsight Employee ⭐️
      Oct 16, 2017 8:30 PM UTC
      Hi,

      We use Risk CTA types as a default in Zendesk. So to make it editable we will first have to change the flow of these feature.
      We have that in our roadmap. ETA is not decided as of now.

      Regards,
      Hitesh
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