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bradley
Expert ⭐️
May 20, 2021

Renewal Center - Allow Admins to modify/delete Predefined Views

  • May 20, 2021
  • 11 replies
  • 140 views

Right now at least, the predefined views in Renewal Center cannot be deleted or modified. If you make an edit to a predefined view, those edits will only be saved as a new view. As an admin, I need the ability to modify these views as they are the default page views and getting end users to ignore these and go to the views I created is an unnecessary step.

 

Why this is useful: There are some widgets on the views we simply won’t be using out of the box, or don’t need exposed to our end users by default. In addition, there are certain things we wish to highlight both by the order and combination of widgets we present that we’re simply not able to do now.

 

 

Note: As of the time of writing, the current documentation states that this is possible, however that does not accurately reflect the current functionality.

11 replies

vivekreddy
Contributor ⭐️⭐️⭐️
May 21, 2021

@bradley We are analysing this. Will provide an update to you by next week.

bradley
bradleyAuthor
Expert ⭐️
May 21, 2021

@vivekreddy thanks for looking after my multitude of questions/requests :)

bradley
bradleyAuthor
Expert ⭐️
November 6, 2021

@vivekreddy Any update? :)

Swaraj
Contributor ⭐️⭐️⭐️
November 8, 2021

Hi @bradley 

I work with the Product team here looking after Renewal Center. If I understood your problem correctly, you need your end-users to by default land on the view that they last used or any specific view that they might have created rather than the default view (‘All Opportunity’) that we provide as part of Renewal Center right? 

Let me know if there is anything else here.

bradley
bradleyAuthor
Expert ⭐️
November 8, 2021

Hi @bradley 

I work with the Product team here looking after Renewal Center. If I understood your problem correctly, you need your end-users to by default land on the view that they last used or any specific view that they might have created rather than the default view (‘All Opportunity’) that we provide as part of Renewal Center right? 

Let me know if there is anything else here.

That would certainly be helpful but not the ask here. What I’m asking for specifically is an admin ability to modify the out of the box/default views in renewal center.

Swaraj
Contributor ⭐️⭐️⭐️
February 9, 2022

Hi @bradley 

We have added this to our backlog, I’ll keep you posted when we pick this for release. 

Thanks! 

jparker
Contributor ⭐️⭐️⭐️⭐️⭐️
July 21, 2023

Any update on this please?

The default view makes no sense to our users as we don’t use the default CSM field and I can’t remove any of the filtered fields from the Global Filters configuration either while they still have dependencies on the default view

Looking for my next role: Gainsight Lead / CS Ops Product Council Member. Let's connect: https://www.linkedin.com/in/jon-parker/
Contributor ⭐️⭐️
September 28, 2023

I’m in the same boat as jparker. We use Account Owner instead of CSM so the default views don’t work for any of our end users, some of whom aren’t CSMs. Being able to select a default view that works is a big deal

HollySimmons
Helper ⭐️
August 28, 2025

Any movement at all on this? We should be able to edit the default view, I can’t imagine there’s a company out there that has 100% match for what fields they want to show and which filters to use...

Ritika Jindal
Gainsight Employee ⭐️⭐️
May 7, 2026
New IdeaClosed (Won't Do)