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ankur_bhat
ankur_bhat
Helper ⭐️
November 1, 2018

Renewal date in C360.

  • November 1, 2018
  • 1 reply
  • 41 views
As of now, the renewal date is calculated based on the status of the customer. For ex. if the renewal date is 12/31/2018, for active and inactive customer it would show number of days b/w today and 12/31/2108 but for churned customer it shows zero. However, there are instances where customers do renew after being churned. Also, if a customer is already marked as Churn risk (which is done via the Status field), for whatever reason this may be, this heightens the overall risk significantly and we need to know about it.

      1 reply

      jitin_mehndiratta
      jitin_mehndiratta
      Helper ⭐️⭐️⭐️
      August 23, 2019
      @ankur_bhat Is the status field changed to "Churned" when a customer is at Churn risk? I did not understand the last sentence. Can you explain that?

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