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joseph_siudzinski
joseph_siudzinski
Helper ⭐️
July 15, 2016

Request for ability to export from MDA

  • July 15, 2016
  • 3 replies
  • 16 views

Redhat has a valid use case to export from MDA, specifically Email Logs. 



They have two instances of Gainsight now -- Support (Primary, and is the first instance) and Sales (Secondary, and is the second instance.. They will be running CS out of both, with some overlap of accounts in each.



Ideally, we will be able to export Email Logs out of their primary instance of Gainsight, and write that into the Secondary instance of Gainsight's MDA. We can then join this data with contact data to get visibility of what is happening in JO for both instances and unifying communications. 



*More use cases to come

      3 replies

      sdrostgainsightcom
      sdrostgainsightcom
      Gainsight Employee ⭐️⭐️⭐️
      July 15, 2016
      McKesson has requested an export function from MDA as well - even a push to the S3 bucket in another 'standard' folder?
      Scott Drost, Gainsight -- Principal Customer Success Architect
      josh_grigone
      Gainsight Employee ⭐️
      josh_grigone
      Gainsight Employee ⭐️
      September 13, 2016
      App Annie requesting the export function of Email logs as well - in terms of pulling specific fields (Open Rates, CTRs, Completion Rates, etc.) for use in external dashboards.
      pgeorge
      Gainsight Employee ⭐️
      pgeorge
      Gainsight Employee ⭐️
      April 30, 2019
      I recently going through the unanswered posts. Did you get a work around for this?

      This is possible by downloading the email logs and then uploading it to an s3 bucket and using the Connectors to load the data from the s3 bucket to the target org MDA.

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