Rule Failure message- Add ORG ID
+3I received a random rule failure email today, but I have no idea which customer it is. Can we add ORG ID to the rule log output so I can query in Subscribers and find out who I should be helping?
FYI - Melissa Allen from Blackbaud emailed me today asking if she should log a ticket with support because she "has a lot of rules on a weekly basis that fail to run and I get this message: {"message":"Your query request was running for too long.","errorCode":"QUERY_TIMEOUT"}]" Not sure if that's correlated to what you're seeing, but she's submitting a Ticket right now. Thanks!
Chris - Is your idea around that there are rule failure emails from multiple customers that come into services@gainsight.com or your inbox and you go clueless which Org or customer it relates to. Is that right?
Elaine - The error you see is SFDC query timeout.
Elaine - The error you see is SFDC query timeout.
The email has the direct link to the rule edit screen. You can use this to identify the customer. Does this help?
+3Yep!
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