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christopher_sanderson
christopher_sanderson
Helper ⭐️⭐️
Mar 14, 2016 2:21 PM UTC

Rule Failure message- Add ORG ID

I received a random rule failure email today, but I have no idea which customer it is.  Can we add ORG ID to the rule log output so I can query in Subscribers and find out who I should be helping?

      4 replies

      elaine_cleary
      elaine_cleary
      Helper ⭐️⭐️
      Mar 14, 2016 2:28 PM UTC
       FYI - Melissa Allen from Blackbaud emailed me today asking if she should log a ticket with support because she "has a lot of rules on a weekly basis that fail to run and I get this message: {"message":"Your query request was running for too long.","errorCode":"QUERY_TIMEOUT"}]"  Not sure if that's correlated to what you're seeing, but she's submitting a Ticket right now.   Thanks!
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      sundar
      sundar
      Expert ⭐️
      Mar 17, 2016 5:27 PM UTC
      Chris - Is your idea around that there are rule failure emails from multiple customers that come into services@gainsight.com or your inbox and you go clueless which Org or customer it relates to. Is that right?

      Elaine - The error you see is SFDC query timeout.
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        sundar
        sundar
        Expert ⭐️
        May 22, 2017 10:43 AM UTC
        The email has the direct link to the rule edit screen. You can use this to identify the customer. Does this help?
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        christopher_sanderson
        christopher_sandersonAuthor
        Helper ⭐️⭐️
        May 22, 2017 2:05 PM UTC
        Yep!
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