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darkknight
darkknight
Expert ⭐️
December 5, 2016

Rules Engine: Trigger new CTA based on repeat triggers of previous CTA

  • December 5, 2016
  • 5 replies
  • 65 views
Looking for the ability to have a rule look for "three strikes" and then trigger a new CTA.

If I have a Risk CTA that gets triggered 3 times for a customer in a 6 month period, I would like to trigger a new Risk CTA that identifies the cumulative CTA pattern and suggests a new set of actions.

I expect feedback to probably be "you can create a rule that widens the scope of the previous CTA criteria, and trigger the new CTA that way."  But the rule criteria for the prior CTA in mind is a bit complicated.  The prior CTA will trigger if one of more than one set of criteria is met.

Is it possible to do something like:

If "RISK CTA 1" created >= 3 times in Last 180 days then Create "RISK CTA 2"?

Please forgive me if I am missing something obvious.

      5 replies

      heather_hansen
      heather_hansen
      VIP ⭐️⭐️⭐️⭐️⭐️
      December 5, 2016
      +1. We have been talking about something similar. Our idea was if we've sent the same risk CTA to the CSM "x" times, trigger a new risk CTA for the CSM Manager.
        darkknight
        darkknightAuthor
        Expert ⭐️
        December 5, 2016
        Like minds!  
        Jeff Kirkpatrick
        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        December 5, 2016
        This question intrigued me and it could be a pretty common use case for allowing 'semi-automation' of the manager activities, so I worked up a quick example:

        For this example, I'm checking to see how many CTAs a CSM has had that had "EBR" in the title. I'm looking at the last 90 days and I've created an aggregation on the Call to Action name



        This gives me a preview where I get a rolled up number of times a CTA with "EBR" in the title was created in the past 90 days (by account).



        And then in the Setup Action, I can use this aggregation to create a new CTA where the criteria is looking for a threshold number against that aggregation.



        This will create a new CTA only for customer accounts where 2 or more CTAs with "EBR" in the title were created in the past 90 days. 

        Pretty cool, huh? 🙂
        VP of Customer Success at Forcepoint
          heather_hansen
          heather_hansen
          VIP ⭐️⭐️⭐️⭐️⭐️
          December 5, 2016
          Awesome, Dan!!! I will definitely have to try this out!
          darkknight
          darkknightAuthor
          Expert ⭐️
          December 5, 2016
          YES.  Dan this is awesome!  I had a feeling there was some kinda way, and I didn't even think to consider aggregation on the name.  This is why I love the community. So many bright minds!  Thank you!
          Jeff Kirkpatrick
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