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jeremy_curry
jeremy_curry
Helper ⭐️⭐️
December 14, 2017

Sally shouldn't show inactive activity types

  • December 14, 2017
  • 2 replies
  • 40 views
When looking at the activities in Slack, there is a great dropdown that lets you select which type of activities you would like to return. However, my org uses almost entirely custom activity types with most of the default types set to inactive. If the activity type is set to inactive within Gainsight, it shouldn't show in the dropdown in Slack. Ultimately, it is confusing for end users and they end up clicking through a few empty activity types before finding what they are really looking for.

      2 replies

      rajesh_gande
      rajesh_gande
      Helper ⭐️
      December 15, 2017
      Hi Jeremy,

      This is a valid request. The only concern is that some customers might have posted activities under an activity type that was later made inactive. We would certainly look into this.

      Thanks,
      dan_wiegert
      dan_wiegert
      Gainsight Employee ⭐️⭐️
      December 15, 2017
      For added visibility - this is the ticket that Jeremy and I discussed this issue in: https://gainsight.zendesk.com/agent/tickets/34400 
      Dan Wiegert - Gainsight DCS
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