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lane_h
Helper ⭐️
January 17, 2017

Scheduled MDA Maintenances Timeframe

  • January 17, 2017
  • 6 replies
  • 41 views
Is there a way to move MDA Maintenances to weekends? I understand we have extra triggers and verifications on the backend of our setup, but every time there is an MDA patch our rules are running late into the morning sometimes the afternoon.

It is not beneficial for our team to come in and see one thing on their accounts and then in the afternoon it be updated to something else.

    6 replies

    mahesh_patil
    Gainsight Employee ⭐️⭐️
    January 17, 2017
    Hi Lane,

    Were there any delays observed in Rules executions due to maintenance that happened last night "http://status.gainsight.com/incidents/wdczf7z3k84l"  

    Any details (Tenant details or rules details) would be helpful to understand the impact and plan accordingly.

    Mahesh Patil.
    lane_h
    lane_hAuthor
    Helper ⭐️
    January 17, 2017
    Yes, we have seen delays today. Is there a way to run a report of to see the history is rule runs? 

    We have a rule that was suppose to fire off at 7:30am, and it didn't fire until 9:51am.
    Director of CX and Scale Programs
    mahesh_patil
    Gainsight Employee ⭐️⭐️
    January 17, 2017
    Hi Lane,

    Sorry to know that rules got fired off later than scheduled time.

    Could you please provide your Org Name, Rule ID and Timezone for us to investigate further into this.

    Mahesh Patil.
    alen_horvat
    Contributor ⭐️⭐️⭐️
    January 17, 2017
    Hi,

    I have to agree with Lane's idea to switch any non-critical updates and/or maintenance to weekend.

    Our primary reason is that these events occur during night CST time, however most of our users are in UTC time zone hence these events have a big impact for us (being done during the morning).
    johnny_burtchaell
    Helper ⭐️
    February 23, 2017
    I thought weekend maintenance was maybe common sense so as not to impact users during a normal work week?
    lane_h
    lane_hAuthor
    Helper ⭐️
    February 23, 2017
    I talked to a few folks at Gainsight. At one point I guess they were doing weekend patches, but people didn't like coming in on Monday to changes.

    I'd still like to see them moved to the weekend though.
    Director of CX and Scale Programs