Expert ⭐️

Scorecard: Ability to have customized healthscoring by segment

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The way you score the health of a particular segment may not be the same across multiple segments. In tandem with https://community.gainsight.com/gainsight/topics/c360-ability-to-customize-page-layout-by-csm-or-cus... need the ability to create a custom Healthscore by segment or customer type.

sidhu

Gainsight Employee ⭐️

It is in our roadmap (with the next 2 quarters) to support multiple scorecard and you would be able to pick a scorecard that applies to a Segment or Customer Type.

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darkknightAuthor

Expert ⭐️

Sidhu, what is the status on this?

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Jeff Kirkpatrick

abhishek_sivaraman

Helper ⭐️⭐️⭐️

Hi Jeff,

This in our roadmap and we will be starting work on this soon. We have a set of low fidelity wireframes and workflow available which we want to review. Will you be available next week for a session?

Thanks
Abhishek S

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darkknightAuthor

Expert ⭐️

Yes I have time between 10AM and 3PM Central time on Thursday if that works?

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Jeff Kirkpatrick

abhishek_sivaraman

Helper ⭐️⭐️⭐️

Great!That works.Will send a request soon.

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pat_kelly

Contributor ⭐️⭐️

We need this feature too. Different scorecard measures for different service levels. I am happy to provide feedback.

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matt_machczynski

Contributor ⭐️⭐️

Ditto if you want. We're high touch; however, we'd differentiate based on sales pipeline (already a customer having a very different set of metrics than a prospect for example).

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