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Scorecard: Ability to have customized healthscoring by segment

  • October 12, 2015
  • 10 replies
  • 54 views
darkknight
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The way you score the health of a particular segment may not be the same across multiple segments.  In tandem with https://community.gainsight.com/gainsight/topics/c360-ability-to-customize-page-layout-by-csm-or-cus...  need the ability to create a custom Healthscore by segment or customer type.
Jeff Kirkpatrick
    sarah_couch
    lilian_king
    lauren_mintz

    10 replies

    sidhu
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    • sidhu
    • Gainsight Employee ⭐️
    • October 13, 2015
    It is in our roadmap (with the next 2 quarters) to support multiple scorecard and you would be able to pick a scorecard that applies to a Segment or Customer Type.
    pat_kelly
    matt_machczynski
    jd_griffis
    darkknight
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    • darkknight
    • Author
    • Expert ⭐️
    • April 21, 2016
    Sidhu, what is the status on this?
    Jeff Kirkpatrick
    abhishek_sivaraman
    Hi Jeff,

    This in our roadmap and we will be starting work on this soon. We have a set of low fidelity wireframes and workflow available which we want to review. Will you be available next week for a session?

    Thanks
    Abhishek S
    darkknight
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    • darkknight
    • Author
    • Expert ⭐️
    • April 21, 2016
    Yes I have time between 10AM and 3PM Central time on Thursday if that works?
    Jeff Kirkpatrick
    abhishek_sivaraman
    Great!That works.Will send a request soon.
    pat_kelly
    • pat_kelly
    • Contributor ⭐️⭐️
    • July 21, 2016
    We need this feature too.  Different scorecard measures for different service levels.  I am happy to provide feedback.
    matt_machczynski
    • matt_machczynski
    • Contributor ⭐️⭐️
    • January 5, 2017
    Ditto if you want.  We're high touch; however, we'd differentiate based on sales pipeline (already a customer having a very different set of metrics than a prospect for example).
    sarah_kiani
    • sarah_kiani
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • May 1, 2018
    Hi Team,

    What is the update here? We'd also like to deploy different health-scores based on different customer segments.
    darkknight
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    • darkknight
    • Author
    • Expert ⭐️
    • May 1, 2018
    You can do this now.  When creating a scorecard you can have it apply to an Account or Customer Info value:

    Jeff Kirkpatrick
    aditya_marla
    sarah_kiani
    • sarah_kiani
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • May 15, 2018
    Thank you Jeff! Learned that this is doable but data needs to be mapped through MDA
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