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The way you score the health of a particular segment may not be the same across multiple segments.  In tandem with https://community.gainsight.com/gainsight/topics/c360-ability-to-customize-page-layout-by-csm-or-cus...  need the ability to create a custom Healthscore by segment or customer type.
It is in our roadmap (with the next 2 quarters) to support multiple scorecard and you would be able to pick a scorecard that applies to a Segment or Customer Type.
Sidhu, what is the status on this?
Hi Jeff,



This in our roadmap and we will be starting work on this soon. We have a set of low fidelity wireframes and workflow available which we want to review. Will you be available next week for a session?



Thanks

Abhishek S
Yes I have time between 10AM and 3PM Central time on Thursday if that works?
Great!That works.Will send a request soon.
We need this feature too.  Different scorecard measures for different service levels.  I am happy to provide feedback.
Ditto if you want.  We're high touch; however, we'd differentiate based on sales pipeline (already a customer having a very different set of metrics than a prospect for example).
Hi Team,



What is the update here? We'd also like to deploy different health-scores based on different customer segments.
You can do this now.  When creating a scorecard you can have it apply to an Account or Customer Info value:



Thank you Jeff! Learned that this is doable but data needs to be mapped through MDA

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