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svaughangainsightcom
svaughangainsightcom
Contributor ⭐️⭐️
Nov 11, 2016 9:50 PM UTC

Scorecard History Tracking - Storage Consumption

Can we update the text in the hover to enable Scorecard History Tracking to clarify that it will consume a lot of SFDC Storage space and can we write an article on GS Go which specifically addresses this feature and identifies what it does and does not do?

Several customers have wracked up huge SFDC storage fees due to activating this feature without understanding the impact and we don't have a document to clarify.

https://community.gainsight.com/gainsight/topics/scorecard-history-tracking-using-tons-of-sfdc-stora...

      4 replies

      devin_stevens
      devin_stevens
      Helper ⭐️
      Nov 11, 2016 10:25 PM UTC
      I'd love to understand the use case of this Gainsight function and understand why its still an option?

      Even looking at the post shared I feel like we could find a better custom solution using SFDC's standard field history functionality on our scorecard fact and/or rules & usage table to record daily through rules and comparisons if a field was updated on scorecard fact and create our own "change tracking" table in MDA or another SFDC object much more efficiently without risk of incredibly high SFDC storage.

      If we don't have a good use case for this option in our configuration, I think we should remove it from the UI. I've only seen it create major cost issues and confusion for customers over the last year.
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        elizabeth
        elizabeth
        Contributor ⭐️⭐️⭐️
        Dec 8, 2016 2:46 PM UTC
        +1
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        abhishek_sivaraman
        abhishek_sivaraman
        Helper ⭐️⭐️⭐️
        Dec 9, 2016 4:37 PM UTC
        Hi,

        We are building a new version of scorecards 2.0 on MDA for the winter release and this functionality as it exists will not be present in the new version. For new customers, the scorecard available will be the new one and we will look at phasing out the feature for existing customers as well.

        Thanks
        Abhishek S
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          roshan_rahim_chittoor
          roshan_rahim_chittoor
          Helper ⭐️
          Apr 7, 2017 2:41 AM UTC
          Hi All, a note about the SFDC storage is added to the Account scorecards article. Please have a look. https://support.gainsight.com/Product_Documentation/Scorecards/Admin_Configuration/Configure_Account...
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