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theresalucius
Helper ⭐️
Nov 15, 2018 5:03 PM UTC

Scorecard Reporting - Ability to Drill down to view comments

Currently, when reporting on scorecard measures, you're able to see a summarized view with the overall score color and the individual measure colors in a table or graph view. My team would like to be able to click on one of the individual measures and see the comments to understand why that measure is that color - for example if the measure is "Usage" and the color is "Yellow" because "there are 50% active users" vs. "Green" because there are "100% active users", they would like to see this. It would be the same comments that are loaded on the Scorecard via rules and visible on the C360.

    2 replies

    sai_ram
    Expert ⭐️⭐️
    Nov 26, 2018 6:57 AM UTC
    Hi Theresa,

    Have you tried using the Scorecard Mass Edit, please follow the below article for more updates regarding the Scorecard Mass Edit.

    https://support.gainsight.com/Scorecards/Admin_Guides/Configure_Scorecard_Mass_Edit_View_2.0

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    theresalucius
    Helper ⭐️
    Nov 27, 2018 4:54 PM UTC
    This is exactly what I was looking for! Thank you!

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    Theresa Lucius