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Segmentation Improvements

  • January 3, 2020
  • 1 reply
  • 59 views

alb
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  • Contributor ⭐️⭐️⭐️⭐️

I think there are some improvements to be made in the Segmentation engine.

  • Cannot do segments within segments.  This really limits our ability to manage custom audiences and merge them together as necessary for guides or other purposes.
  • Can AND and OR criteria, but cannot do something like this: "target engagement to users who visited NewsCenter feature < 5 times within the last 30 days."  Can only do: "NewsCenter feature < 5 times", "Visited anywhere in product within 30 days".

Thanks for listening!

1 reply

mickey
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  • Gainsight Employee ⭐️
  • January 11, 2020

Hi @alb 

Here’s how to use multi-segment within an audience

With great power comes great responsibility :wink: