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scott_renna
scott_renna
Contributor ⭐️⭐️⭐️⭐️
October 10, 2017

Sending digitally-signed Surveys and NPS

  • October 10, 2017
  • 4 replies
  • 47 views
Hello GS,

I was wondering if there are plans to add support for digitally-signed sending of messages, surveys, NPS, etc from the GS platform. Digital signatures are important as they give assurances that the person sending the message actually is the person who sent the message. 

We are a security company and many times customers fear clicking our NPS survey links due to the concern they may be fake.

What are the plans to add digital signature support?

      4 replies

      karl_rumelhart
      karl_rumelhart
      Expert ⭐️
      October 11, 2017
      Good question, Scott.  I will ask the team about this. 
      sundar
      sundar
      Expert ⭐️
      October 12, 2017
      Scott - DMARC setting is one of the best way to stop attackers from spoofing. I see that you have the setting "v=DMARC1; p=none; rua=mailto:postmaster@phishme.com". Once you change the value of p=none to p=reject you will have the servers that send email with anyone@phishme.com without your permission will be dropped off. To allow Gainsight to send email on your behalf you would have to whitelabel us explicitly and that way you are guaranteed that "Sender is verified" and "Non-repudiation: the sender cannot deny having sent the message"

      We are not looking at digital signatures yet, but if more customers request then we would look at it.
      scott_renna
      scott_rennaAuthor
      Contributor ⭐️⭐️⭐️⭐️
      October 12, 2017
      Hi Sundar, this is not really what I was asking. I'm asking if we can digitally sign the emails since our clients don't trust the messages when they get them.
      sundar
      sundar
      Expert ⭐️
      October 12, 2017
      Got it! We do not have that in roadmap yet, haven't heard this request from any other customer.
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