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HollySimmons
Helper ⭐️
April 29, 2020

Set default score for each measure where no data exists

  • April 29, 2020
  • 1 reply
  • 60 views

Would like to be able to, via scorecard configuration, set the default (or baseline) score for each measure. I have added to some of our rules but it’s not always possible, for example a manually set measure. And I would like, upon the scorecard being first created/assigned to a customer, that a default is provided, and then this is updated when the relevant criteria is hit for each measure via rules, or manually overridden by the CSM. 

1 reply

shantan_reddy
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 11, 2020

Hi @HollySimmons ,

 

This is currently not in our roadmap. I will add it to our backlog. May I know more about your exact use-case?

 

Regards,

Shantan