Helper ⭐️

Set score based on survey response

Forum|Forum|10 years ago
February 15, 2016
5 replies
66 views

There are a few questions in our survey which help us predict churn. The native survey functionality is great in showing us what people responded and how, but I'd like to create a report, or better rules to change scores.

Is this something I'm missing?

praneet

Helper ⭐️⭐️⭐️

Hi Lane,
Currently we have ability to Set Score only based on NPS response and not on other questions response in Survey. However we are working towards it and once we place it on roadmap I will update this thread.

lane_hAuthor

Helper ⭐️

Thank you for the update! Are we able to create reports based off of other questions in the survey?

Director of CX and Scale Programs

praneet

Helper ⭐️⭐️⭐️

Hi Lane,
With our current capabilities, we only have out of box reports for Survey Questions available in Analyze tab.
However we are working on ability to provide custom reporting using Reports 2.0. It is very much in its earlier stage and actually delivery is TBD.

annabelle_werling

Contributor ⭐️⭐️

Hi Praneet,

Has this update being pushed out yet? I would love to change scorecard color based upon a survey question.

Thanks,

AnnaBelle

aditya_marla

Helper ⭐️⭐️⭐️

Hi AnnaBelle,

Donno if have been able to do this/its still relevant, but currently there is an option to flatten surveys which brings the survey data into a single object. This can then be used to build reports or run rules to change the scorecard color.
You can find more details here: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Survey_Flattening_Overview

Regards

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