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lane_h
lane_h
Helper ⭐️
Feb 15, 2016 10:03 PM UTC

Set score based on survey response

There are a few questions in our survey which help us predict churn. The native survey functionality is great in showing us what people responded and how, but I'd like to create a report, or better rules to change scores. 

Is this something I'm missing? 

      5 replies

      praneet
      praneet
      Helper ⭐️⭐️⭐️
      Feb 16, 2016 6:47 AM UTC
      Hi Lane,
      Currently we have ability to Set Score only based on NPS response and not on other questions response in Survey. However we are working towards it and once we place it on roadmap I will update this thread.
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      lane_h
      lane_hAuthor
      Helper ⭐️
      Feb 16, 2016 4:00 PM UTC
      Thank you for the update! Are we able to create reports based off of other questions in the survey?
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      Director of CX and Scale Programs
      praneet
      praneet
      Helper ⭐️⭐️⭐️
      Mar 16, 2016 3:36 AM UTC
      Hi Lane,
      With our current capabilities, we only have out of box reports for Survey Questions available in Analyze tab.
      However we are working on ability to provide custom reporting using Reports 2.0. It is very much in its earlier stage and actually delivery is TBD.
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      annabelle_werling
      annabelle_werling
      Contributor ⭐️⭐️
      May 31, 2016 9:27 PM UTC
      Hi Praneet, 

      Has this update being pushed out yet? I would love to change scorecard color based upon a survey question.

      Thanks, 

      AnnaBelle
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        aditya_marla
        aditya_marla
        Helper ⭐️⭐️⭐️
        Oct 26, 2017 4:24 PM UTC
        Hi AnnaBelle,

        Donno if have been able to do this/its still relevant, but currently there is an option to flatten surveys which brings the survey data into a single object. This can then be used to build reports or run rules to change the scorecard color.
        You can find more details here:  https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Survey_Flattening_Overview

        Regards
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