Skip to main content

SFDC picklist fields should be able to be changed back to null value in GS UI

  • October 30, 2018
  • 2 replies
  • 36 views

jessie_brainerd
Forum|alt.badge.img
When a non-required SFDC picklist field is edited within the GS UI, you are not able to change the field back to null (in SFDC you are able to change a picklist field back to null once a value has been selected and saved). SFDC picklists should work the same between SFDC and the GS UI (this is especially useful for Attributes pages and Success Plans).

2 replies

cameron_wright
Forum|alt.badge.img+2
  • Gainsight Employee ⭐️⭐️
  • October 30, 2018
I agree! If a customer wants to change it to null they then have to create a new success plan just to satisfy that use case.


sai_ram
Forum|alt.badge.img+1
  • Expert ⭐️⭐️
  • December 20, 2018
Hi Jessie,

This is a valid use-case. Thanks for sharing this!

Redirecting this to our product team.