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tom_gerth
tom_gerth
Gainsight Employee ⭐️⭐️
October 17, 2018

Show full list of participants that have opened emails in Program Analytics

  • October 17, 2018
  • 2 replies
  • 49 views
In Program Analytics, we can see the total Open Rate and the opens for each individual day that the Program has been live, but we currently don't have a way to get a comprehensive list of all of the participants that have opened the emails/surveys.

It would be awesome if we could some how click into the Open Rate at the top of the Analytics page to get a full list of the participants names/emails that have opened the emails/surveys in a Program!

      2 replies

      jeanne_mitchell
      jeanne_mitchell
      Contributor ⭐️⭐️
      October 17, 2018
      I agree with Tom! We are using Intercom for in-app messaging and have the ability to filter on participant/user data (last seen in app/platform, total vs segmented markets, etc). Filtering would allow us to further refine our searches to see how participants are engaging with campaigns. 

      R
      rakesh_lingala
      Helper ⭐️⭐️⭐️
      August 21, 2019
      Hello Everyone!

      Happy to announce that your request has been considered and included as part of v6.5 release. You can find the relevant information in our Gainsight v6.5 Release Notes.

      Due to this enhancement, the 'Adding Participants to a Program' article is updated.

      Thanks for posting!

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