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logan_t
Contributor ⭐️⭐️⭐️
September 9, 2016

Syncing Associated Contacts to Salesforce

  • September 9, 2016
  • 4 replies
  • 85 views
Some of our customers would like the ability to sync associated contacts with Salesforce Task sync in CTAs. Right now, Gainsight does not have the ability to do this.

The problem is, everything seems to work correctly, without the contact officially getting synced to SFDC.

Thanks for the help!

      4 replies

      manu_mittal
      Gainsight Employee ⭐️
      manu_mittal
      Gainsight Employee ⭐️
      September 10, 2016
      Don't believe we support this today, but definitely makes sense to add. Do these customers typically have the multi-Contact feature turned on (to relate up to 50 Contacts to a Task/Event), or is it just about syncing the primary Contact (default behavior)?

        jennifer_kirkland
        jennifer_kirkland
        Contributor ⭐️⭐️⭐️
        October 14, 2016
        We need this with the ability to support multi-contacts, spanning across SF Accounts.
          mara_leal
          mara_leal
          Contributor ⭐️⭐️
          June 27, 2018
          We need the above also. Any update on where it at on the road
          map?
          nitisha_rathi
          nitisha_rathi
          Expert ⭐️⭐️
          July 3, 2018
          Hi Mara,

          This has been implemented and associated contacts are synced to Salesforce along with other task details. 

          Thanks,
          Nitisha
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