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logan_t
Contributor ⭐️⭐️⭐️
Sep 9, 2016 8:55 PM UTC

Syncing Associated Contacts to Salesforce

Some of our customers would like the ability to sync associated contacts with Salesforce Task sync in CTAs. Right now, Gainsight does not have the ability to do this.

The problem is, everything seems to work correctly, without the contact officially getting synced to SFDC.

Thanks for the help!

    4 replies

    manu_mittal
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    Sep 10, 2016 8:00 AM UTC
    Don't believe we support this today, but definitely makes sense to add. Do these customers typically have the multi-Contact feature turned on (to relate up to 50 Contacts to a Task/Event), or is it just about syncing the primary Contact (default behavior)?

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    jennifer_kirkland
    Contributor ⭐️⭐️⭐️
    Oct 14, 2016 9:41 PM UTC
    We need this with the ability to support multi-contacts, spanning across SF Accounts.
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    mara_leal
    Contributor ⭐️⭐️
    Jun 27, 2018 6:26 PM UTC
    We need the above also. Any update on where it at on the road
    map?
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    nitisha_rathi
    Expert ⭐️⭐️
    Jul 3, 2018 10:00 AM UTC
    Hi Mara,

    This has been implemented and associated contacts are synced to Salesforce along with other task details. 

    Thanks,
    Nitisha
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