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amanda_neil
amanda_neil
Contributor ⭐️⭐️⭐️⭐️⭐️
Dec 7, 2018 9:38 PM UTC

Timeline Category Flags

Need the ability to create flags within timeline. For example I have a timeline email related to support topics, technical issues or product related information. Would like the ability to create configurable flags for CSM's to flag and filter on within timeline activities.

      2 replies

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Feb 20, 2019 9:52 AM UTC
      Hi Amanda,

       

      Thanks for bringing up this use-case, its a valid use-case,redirecting this to our product team.

      Will update you here once we consider this for release.

       

      @All, please hit like or post your comments to increase the priority on road-map.

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      jaw
      jaw
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Oct 22, 2019 6:55 PM UTC

      Hi there, 

       One of the AMs asked me if it’s possible to add a “Star” or “Flag” to “important” timeline activities (similar to Gmail features) so that those entries/activities can be referenced later. I think it would save the AM time finding important activities/notes. 

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