Tokens from Survey Response in follow-up Email Assist
We just launched an NPS survey, and we are using email assist to send a follow-up email to every customer who responds. (Email assist because we can customize the response to request follow up call, ask a question, or just say thanks).
We are also using email assist to notify the sales rep of certain responses (like: Joe at ABC gave a score of 0).
It would save us a ton of time if we could use tokens related to the survey response in those email assists.
Example:
To the acct owner: [Customer Name] at [Account] gave a score of [Score]. This was his comment: [Comment]
To the Customer: I'd love to learn more about your rating of [Score]
We are also using email assist to notify the sales rep of certain responses (like: Joe at ABC gave a score of 0).
It would save us a ton of time if we could use tokens related to the survey response in those email assists.
Example:
To the acct owner: [Customer Name] at [Account] gave a score of [Score]. This was his comment: [Comment]
To the Customer: I'd love to learn more about your rating of [Score]