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chris_mudd
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Aug 2, 2016 7:48 PM UTC

Tracking Different Links Clicked in an Outreach

Would like to have the ability to track unique clicks in an outreach.  IE if the outreach has four different links it would be nice to be able to see which link was clicked the most.

    9 replies

    jaime_d1a346
    Contributor ⭐️⭐️
    Aug 2, 2016 8:04 PM UTC
    This would be great so we can target our conversations to what the client was most interested in and even send follow-up information based on what content they engaged with in an outreach.
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    manu_mittal
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    Aug 3, 2016 12:13 AM UTC
    I believe we already track the "Clicked URL" as part of CoPilot email logs (in MDA). You can also group by "Batch Name" and/or "Template Name" if you wish to bundle the URLs together.
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    jaime_d1a346
    Contributor ⭐️⭐️
    Aug 3, 2016 4:36 PM UTC
    Hi Manu - you can see which specific URL is being clicked on? Not just the # of URLs? If so, will you direct me where to find the specific URLs?

    Thanks!
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    manu_mittal
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    Aug 4, 2016 7:22 AM UTC
    Hi Jaime,

    You should have access to the Emails Logs object in MDA. Look for the the field called Clicked URL.

    Let me know if you have any other questions.
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    nora_soza
    Helper ⭐️
    Aug 18, 2017 4:52 PM UTC
    Hey Manu - Following  up on this. The field only seems to track the last clicked URL in an email. Is there a way to see total clicks per URL per user?
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    alex_legay
    Helper ⭐️⭐️⭐️
    Aug 18, 2017 5:03 PM UTC
    Hi Nora,

    There is an object called Email Raw Events that does track every single click(among other events) and its URL. You may be able to report on using Clicked URL in the by section.
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    nora_soza
    Helper ⭐️
    Aug 18, 2017 5:08 PM UTC
    Thanks Alex -- just saw your comment and figured I'd share the report I built: 

    I can get the total unique clicks per URL via the Email Raw Events table.

    Source: Email Raw Events
    Show: Count Distinct (Event) as Unique Clicks, Count (Event Date) as Total Clicks
    Group By: Template Name, Clicked Url
    Filters: Event = Click
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    nora_soza
    Helper ⭐️
    Aug 18, 2017 5:17 PM UTC
    Thanks Alex -- just saw your comment and figured I'd share the report I built: 

    I can get the total unique clicks per URL via the Email Raw Events table.

    EDITED: 
    Source: Email Raw Events
    Show: Count Distinct (Email address) as Unique Clicks, Count (Event Date) as Total Clicks
    Group By: Template Name, Clicked Url
    Filters: Event = Click
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    martina_mlynska
    Contributor ⭐️
    Jan 14, 2019 3:34 PM UTC
    Hi Manu! I like to be able to not only report on the clicked links in the emails, but actually leverage them in the Conditional wait of the Program as a condition - I want to be able ato send follow-up emails to all the customers who didn't click on the link in the previous email I send within the same Program.

    Is that possible and if so, how?

    Thanks!

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