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Tracking Different Links Clicked in an Outreach

  • August 2, 2016
  • 9 replies
  • 426 views

chris_mudd
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Would like to have the ability to track unique clicks in an outreach.  IE if the outreach has four different links it would be nice to be able to see which link was clicked the most.

9 replies

jaime_d1a346
  • Contributor ⭐️⭐️
  • August 2, 2016
This would be great so we can target our conversations to what the client was most interested in and even send follow-up information based on what content they engaged with in an outreach.

manu_mittal
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  • Gainsight Employee ⭐️
  • August 3, 2016
I believe we already track the "Clicked URL" as part of CoPilot email logs (in MDA). You can also group by "Batch Name" and/or "Template Name" if you wish to bundle the URLs together.

jaime_d1a346
  • Contributor ⭐️⭐️
  • August 3, 2016
Hi Manu - you can see which specific URL is being clicked on? Not just the # of URLs? If so, will you direct me where to find the specific URLs?

Thanks!

manu_mittal
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  • Gainsight Employee ⭐️
  • August 4, 2016
Hi Jaime,

You should have access to the Emails Logs object in MDA. Look for the the field called Clicked URL.

Let me know if you have any other questions.

nora_soza
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  • Helper ⭐️
  • August 18, 2017
Hey Manu - Following  up on this. The field only seems to track the last clicked URL in an email. Is there a way to see total clicks per URL per user?

alex_legay
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  • Helper ⭐️⭐️⭐️
  • August 18, 2017
Hi Nora,

There is an object called Email Raw Events that does track every single click(among other events) and its URL. You may be able to report on using Clicked URL in the by section.

nora_soza
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  • Helper ⭐️
  • August 18, 2017
Thanks Alex -- just saw your comment and figured I'd share the report I built: 

I can get the total unique clicks per URL via the Email Raw Events table.

Source: Email Raw Events
Show: Count Distinct (Event) as Unique Clicks, Count (Event Date) as Total Clicks
Group By: Template Name, Clicked Url
Filters: Event = Click

nora_soza
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  • Helper ⭐️
  • August 18, 2017
Thanks Alex -- just saw your comment and figured I'd share the report I built: 

I can get the total unique clicks per URL via the Email Raw Events table.

EDITED: 
Source: Email Raw Events
Show: Count Distinct (Email address) as Unique Clicks, Count (Event Date) as Total Clicks
Group By: Template Name, Clicked Url
Filters: Event = Click

martina_mlynska
Hi Manu! I like to be able to not only report on the clicked links in the emails, but actually leverage them in the Conditional wait of the Program as a condition - I want to be able ato send follow-up emails to all the customers who didn't click on the link in the previous email I send within the same Program.

Is that possible and if so, how?

Thanks!