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andrea_weisz
andrea_weisz
Contributor ⭐️⭐️
Dec 22, 2015 11:04 PM UTC

Trends in MDA Data (Delta, drops, etc.)

It would be extremely helpful to be able to do calculations with our MDA data that would show us trends like deltas, drops in usage etc. Our key metrics are product usage, so we would like the CSM to be notified if there was a big increase or decrease from the week prior.

      5 replies

      sumesh
      sumesh
      Helper ⭐️⭐️
      Dec 23, 2015 12:54 AM UTC
      Hi Andrea,

      If i understand correctly, you are looking for calculated metrics in report builder right? If yes, could you please give me some examples of calculations that you'd like to do using reports?

      Thanks!
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      andrea_weisz
      andrea_weiszAuthor
      Contributor ⭐️⭐️
      Dec 23, 2015 3:23 AM UTC
      Yes, I am looking to be able to add a calculation into reports. For example, if I am tracking weekly usage week over week, I went to see the change between week1 and week2
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      matt_torrisi
      matt_torrisi
      Contributor ⭐️⭐️⭐️
      Dec 23, 2015 4:04 AM UTC
      You can actually do that in a rule very efficiently. If you make a calculated comparison field based off the MDA date field you can look at this week's usage compared to last week's etc. You can then set scores on measures based on the rate of change. Like you, I have a non license based business, so this is how the majority of the customer based metrics I set scores on work.
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        dave_wu_74b11e
        Gainsight Employee ⭐️
        dave_wu_74b11e
        Gainsight Employee ⭐️
        Dec 23, 2015 4:14 AM UTC
        Great comment, Matt. In addition to that, if it’s a use case for your company, you can push that weekly delta change to the usage object (by account), so that you can see the historical trend of the deltas (be able to report on the data).
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        johnny_wong
        johnny_wong
        Contributor ⭐️
        Mar 12, 2018 7:53 PM UTC
        Hi Dave - is it possible to backfill our usage data with monthly or weekly deltas? We've figured out how to do this for this month compared to last month, but need all of the preceding months to be populated as well.
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