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Currently you can update timeline activities with these file types - .jpg,.jpg,.gif,.png, bmp, pdf, doc, docx, txt, ppt, pptx, xls, xlsx.

It might be cool to have .eml as an option as well if someone would like to attach an email that they received externally.
This is a good thing to add because we are in emails a lot when we manage customers.
Hi Andrew - we also have the following post for '.msg':

https://community.gainsight.com/gainsight/topics/idea-ability-to-attach-outlook-emails-to-ctas

There is also another post on the community that referenced opening additional file formats to be attached as well here:

https://community.gainsight.com/gainsight/topics/timeline-attachments

🙂
The second link is an internal feed.