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Updating Playbook Due Date's Issue

  • March 19, 2018
  • 4 replies
  • 38 views

andrew_biehle
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When updating the playbook due dates on a success plan after the playbook has already been created the "skip weekend if due on a weekend" option is being ignored when updating.

Unfortunately this functionality "skip weekend if due on a weekend" is only applying itself when creating or applying the playbook.





4 replies

faust_belarmino
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Hey Andrew - Thanks for posting my support ticket in the community. I hope this is a very near future update!! We have a lot of CSMs that will run into this issue when we launch a new team of 40+ CSMs in June. 

andrew_biehle
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  • Author
  • Gainsight Employee ⭐️
  • March 19, 2018
You're very welcome sir! I'm hoping so too. This will be a big help for all CSM's.

sai_ram
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  • Expert ⭐️⭐️
  • March 19, 2018
@Andrew, Thanks for posting here!

@Faust, Thanks for bringing this up.I am pushing this to our product team.

sai_ram
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  • Expert ⭐️⭐️
  • May 25, 2018
Hi All, Sorry for the inconvenience. 

Since this is working as designed, this would be an enhancement request,changing this to an Idea post and redirecting to our Product Team. 

Thanks for bringing this up!