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andrew_biehle
Gainsight Employee ⭐️
Gainsight Employee ⭐️
March 19, 2018

Updating Playbook Due Date's Issue

  • March 19, 2018
  • 4 replies
  • 68 views
When updating the playbook due dates on a success plan after the playbook has already been created the "skip weekend if due on a weekend" option is being ignored when updating.

Unfortunately this functionality "skip weekend if due on a weekend" is only applying itself when creating or applying the playbook.





    4 replies

    faust_belarmino
    Helper ⭐️⭐️
    March 19, 2018
    Hey Andrew - Thanks for posting my support ticket in the community. I hope this is a very near future update!! We have a lot of CSMs that will run into this issue when we launch a new team of 40+ CSMs in June. 
    andrew_biehle
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    March 19, 2018
    You're very welcome sir! I'm hoping so too. This will be a big help for all CSM's.
    sai_ram
    Expert ⭐️⭐️
    March 19, 2018
    @Andrew, Thanks for posting here!

    @Faust, Thanks for bringing this up.I am pushing this to our product team.
    sai_ram
    Expert ⭐️⭐️
    May 25, 2018
    Hi All, Sorry for the inconvenience. 

    Since this is working as designed, this would be an enhancement request,changing this to an Idea post and redirecting to our Product Team. 

    Thanks for bringing this up!