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tom_gerth
tom_gerth
Gainsight Employee ⭐️⭐️
Jul 10, 2018 9:29 PM UTC

URL field in MDA

Currently, when we pass a URL through a process in Gainsight such as Rules or MDA loads, the hyperlink itself gets stripped from the text, and we are left with just the text version of the hyperlink.

It would be great if we could have a way to pass URLs through our processes and maintain the clickabiity of the hyperlink itself.

      5 replies

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      Jul 10, 2018 9:43 PM UTC
      Hi Tom, 

      I haven't tested this myself, but does this behavior happen even when using the new URL data type? https://support.gainsight.com/Release_Notes/Current_Release_Notes/08Release_Notes_Version_5.15_June_...
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      VP of Customer Success at Forcepoint
      cmultanen
      cmultanen
      Helper ⭐️
      Jul 10, 2018 9:46 PM UTC
      Hi Dan,

      I tried using the rules engine to populate a URL data type field in an MDA object and when I created a report for that object, the URLs were not clickable.  
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      cmultanen
      cmultanen
      Helper ⭐️
      Jul 10, 2018 9:47 PM UTC
      Reading through that link you sent, it looks like this is already a known limitation and on the roadmap. Looking forward to having this ability in the future! 
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      kunal_bhat
      kunal_bhat
      Helper ⭐️⭐️⭐️
      Jul 11, 2018 7:06 AM UTC
      Hi Calvin, 

      You can expect the enhancement to have the URL's to be clickable in our upcoming v5.16 release on July 24.

      Thanks,
      Kunal
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      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Jul 25, 2018 7:18 AM UTC
      Hi Calvin, 
      The requested enhancement (URL's to be clickable in Reporting) in out now and start using it.
      Please refer V5.16 article for more information.

      Thanks for posting! 
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