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sai_ram
Expert ⭐️⭐️
March 13, 2018

[Usability-Scalability]Ability to display hover help text similar to native SFDC functionality

  • March 13, 2018
  • 3 replies
  • 55 views
Ability to display hover help text similar to native SFDC functionality

    3 replies

    minh_phan
    Gainsight Employee ⭐️⭐️
    April 19, 2018
    Cisco High Priority

    Problem: Cisco uses attributes heavily as a part
    of their VALUE framework.

    End users need guidance on how to fill
    out each question so that it is done in a consistent way and reduces questions.

    Request: For attributes section,
    the ability to
    have hover help text that the Admin can add to the layout to describe the
    fields

    Similar
    to SF,
    ok w/ limit of
    255 characters.

    Screen shots showing problem and suggested solution:
    https://drive.google.com/open?id=10eZZEncOoNHCXR4JDDIsvGQJXVLPiXQJ

    minh_phan
    Gainsight Employee ⭐️⭐️
    April 19, 2018
    From: "Kaplan, Devan" <devan.kaplan@accenture.com>

    Subject: Help Text Hover Over

    Date: February 8, 2018 at 9:11:57 AM PST

    To: Minh Phan <mphan@gainsight.com>

    Cc: Jennifer Cannon <jcannon@gainsight.com>, Scott Drost <sdrost@gainsight.com>, "Louie, Cassidy J." <cassidy.j.louie@accenture.com>

    Hi Minh, 
     
    Business keeps bringing this one up – I know other customers have also asked for it. We really need help text functionality on all fields on the R360.
     
    Do we know where this is on the roadmap and when something may be delivered?
     
    Thanks,
    Devan 

    Considered using Pendo, but it would be a separate help page that could be customizable for Cisco. Not useful and not currently available functionality in Pendo. 

    Under Consideration for Q4CY18
    minh_phan
    Gainsight Employee ⭐️⭐️
    August 2, 2018
    Edgar, Cisco's COM, reiterated the importance of this one today based on recent discussions.