Skip to main content
andrew_biehle
Gainsight Employee ⭐️
andrew_biehle
Gainsight Employee ⭐️
February 7, 2019

Using contact and user tokens in the same Email Template.

  • February 7, 2019
  • 2 replies
  • 49 views
Currently as the system is coded now we're unable to send an email through email assist if the email contains both contact and user object related tokens because the validation on tokens are done per entity level. (Either on user entity or contact entity)

In the future it would be nice to have the ability to include both.

      2 replies

      nicole_hackbarth
      nicole_hackbarth
      Contributor ⭐️⭐️
      February 27, 2019
      This enhancement would be a big improvement in the workflow for our CSMs. We've been struggling with getting a consistent layout in our email signatures across the board, and being able to take advantage of some automation in this area would be immensely helpful.

        C
        chethana
        Expert ⭐️
        December 9, 2019

        @andrew_biehle  @nicole_hackbarth  we do not have this support as of today. Once it is planned we will keep you posted about the same.

        Terms & ConditionsAccessibility statement