Currently as the system is coded now we're unable to send an email through email assist if the email contains both contact and user object related tokens because the validation on tokens are done per entity level. (Either on user entity or contact entity)
In the future it would be nice to have the ability to include both.
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This enhancement would be a big improvement in the workflow for our CSMs. We've been struggling with getting a consistent layout in our email signatures across the board, and being able to take advantage of some automation in this area would be immensely helpful.
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