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lane_h
lane_h
Helper ⭐️
March 29, 2018

Vault is Hidden if there are no email templates

  • March 29, 2018
  • 2 replies
  • 12 views
I noticed today in a new org that Vault is hidden if there are no email templates already created.



For customers starting out, this would be helpful to have.

      2 replies

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      March 29, 2018
      Hi Lane, Vault does not support Email Templates 2.0, which is the version that we recommend all new templates be created in. 

      In complete transparency, when Biz Ops looked at customer Vault usage, there wasn't a lot of activity overall, so support in Vault for new MDA features was given lower priority. Sorry for any confusion. 

      https://support.gainsight.com/Product_Documentation/Vault/Vault/Vault_Overview

      Note: At this time, we don't support Email Templates 2.0, Bionic Rules, or Reports on MDA objects in Vault.
      VP of Customer Success at Forcepoint
      lane_h
      lane_hAuthor
      Helper ⭐️
      March 30, 2018
      Hi Dan, I understand. One of the benefits of the one click migration for Email Templates from 1.0 to 2.0 is it makes it a LOT easier to leverage Vault assets.
      Director of CX and Scale Programs
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