Skip to main content
lane_h
lane_h
Helper ⭐️
Mar 29, 2018 8:09 PM UTC

Vault is Hidden if there are no email templates

I noticed today in a new org that Vault is hidden if there are no email templates already created.



For customers starting out, this would be helpful to have.

      2 replies

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      Mar 29, 2018 9:04 PM UTC
      Hi Lane, Vault does not support Email Templates 2.0, which is the version that we recommend all new templates be created in. 

      In complete transparency, when Biz Ops looked at customer Vault usage, there wasn't a lot of activity overall, so support in Vault for new MDA features was given lower priority. Sorry for any confusion. 

      https://support.gainsight.com/Product_Documentation/Vault/Vault/Vault_Overview

      Note: At this time, we don't support Email Templates 2.0, Bionic Rules, or Reports on MDA objects in Vault.
      Translate
      VP of Customer Success at Forcepoint
      lane_h
      lane_hAuthor
      Helper ⭐️
      Mar 30, 2018 2:17 PM UTC
      Hi Dan, I understand. One of the benefits of the one click migration for Email Templates from 1.0 to 2.0 is it makes it a LOT easier to leverage Vault assets.
      Translate
      Director of CX and Scale Programs
      Terms & ConditionsAccessibility statement