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Angela.Felicissimo
Angela.Felicissimo
Contributor ⭐️⭐️⭐️
Jul 25, 2018 1:54 PM UTC

View attachments added through Email assist

Many of our playbooks include an email assist. CSMs add customer specific attachments when sending the email however these cannot be viewed in the Timeline post. You can see the attachment has been added but cannot access it. Our Salesteam or Executives would like to be able to view these attachments as they contain key information. Is there any plan to make them accessible?

      11 replies

      heather_hansen
      heather_hansen
      VIP ⭐️⭐️⭐️⭐️⭐️
      Sep 19, 2018 12:57 PM UTC
      +1.  You also can't view it if you click to view the actual email in the email assist task either.  So, essentially, you can see an attachment was sent, but have no way to view it.

      Looks like maybe this post is asking for the same thing:
      https://community.gainsight.com/gainsight/topics/attachments-from-email-assist-does-not-sync-up-to-t...
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        meenal_shukla
        meenal_shukla
        Gainsight Employee ⭐️⭐️
        Sep 19, 2018 4:02 PM UTC
        + 1 to this request.
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        Outplay. Outwit. Outlast.
        meenal_shukla
        meenal_shukla
        Gainsight Employee ⭐️⭐️
        Sep 19, 2018 6:24 PM UTC
        Aditya, please take note.
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        Outplay. Outwit. Outlast.
        blaire_berry_530553
        blaire_berry_530553
        Contributor ⭐️
        Sep 20, 2018 9:46 PM UTC
        +1 to this request
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        meenal_shukla
        meenal_shukla
        Gainsight Employee ⭐️⭐️
        Oct 8, 2018 10:40 AM UTC
        This reply was created from a merged topic originally titled Attachments from Email Assist does not sync up to Timeline.

        Attachments from Email Assist does not sync up to Timeline. When do we plan to add this functionality?
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        Outplay. Outwit. Outlast.
        shane_mccoy
        shane_mccoy
        Contributor ⭐️⭐️⭐️⭐️
        Jan 11, 2019 6:58 PM UTC
        +1

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        angela_domenichelli
        angela_domenichelli
        Contributor ⭐️⭐️⭐️⭐️⭐️
        Mar 19, 2019 6:50 PM UTC
        athenahealth would also vote for this update!

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        Angela Domenichelli (She/Her/Hers)
        dstokowski
        dstokowski
        Gainsight Employee ⭐️⭐️
        Jun 26, 2019 10:37 PM UTC
        @aditya_marla Any plans to update this behavior?

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        piyushmadhukar
        Helper ⭐️
        Jun 27, 2019 6:09 AM UTC
        Thanks for posting!

        This is in our short term roadmap. I'll update the timeline for this in a couple of days.

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          chethana
          Expert ⭐️
          Jan 30, 2020 10:02 AM UTC

          Hello all,

          I am happy to announce that this request has been addressed and released  in the January release 6.10.
          Please find the release notes here for NXT and SFDC

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