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melissa_i_959be6
melissa_i_959be6
Contributor ⭐️⭐️⭐️⭐️⭐️
November 1, 2016

When a CTA is selected, associated tasks should automatically open below

  • November 1, 2016
  • 6 replies
  • 48 views
We recently rolled out Gainsight to our CS department and one of the most overlooked items I find myself pointing out over and over again are that they need to open the tasks associated with the CTA and how to go about doing that.  It doesn't appear to be intuitive to click the task count.  I feel like it would make more sense that when you click on the CTA, the tasks automatically open below. I guess the way we are using playbooks, there's no reason we wouldn't want to see the tasks associated with the CTA.

      6 replies

      marie_wilkerson
      marie_wilkerson
      Helper ⭐️
      November 2, 2016
      Hi Missy, 

      Thanks for posting and great feedback. Short term idea -- I would be happy to record a demo of 'working' Cockpit CTAs and tasks that you can share with the team when needed. Another resource that's readily available: How a Gainsight CSM Uses Cockpit (~ 9 minute video).  Let me know if either option would be helpful!

      Marie
      samantha_braastad
      samantha_braastad
      Contributor ⭐️⭐️⭐️⭐️⭐️
      November 2, 2016
      I agree that this would be helpful. I have had multiple folks in training have an 'aha' moment when I click on the # of tasks to drop down all the tasks associated with the CTA. 
      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      November 7, 2016
      Hi,

      Interesting idea, we will definitely improve this interaction soon.

      Thanks,
      Nitisha
      melissa_i_959be6
      melissa_i_959be6Author
      Contributor ⭐️⭐️⭐️⭐️⭐️
      April 25, 2017
      Hi!  Wondering if anything related to this has been talked about being added to the road map.  I still get questions about where the email template is when we send out CTAs with email assist tasks, even after CSMs being in Gainsight for 6 months now.
      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      April 28, 2017
      Hi Melissa,

      We have added this in our roadmap and will pick it up in upcoming releases. ETA not yet finalized.

      Thanks,
        A
        Anonymous
        June 7, 2019
        I think this is a brilliant idea. At the very least, this should be a user preference; i.e. I could turn this function on or off. If so, I could optimize my Gainsight usage by 2 clicks nearly every time that I jump into the cockpit.

        Big time saver!

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