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andrew_cummins
andrew_cummins
Helper ⭐️
Dec 10, 2015 4:53 PM UTC

When adding a case from c360 and clicking "Save & Close" show me the case instead of jumping back in

Currently when a case is created using the c360 "Add" button when I click "Save & Close" it closes the window and if I want to see the case I have to go back to the case report and click on the "eye" to view it. Instead it would be nice to just keep me on the case page and show me the case I just created instead of closing the window out and jumping back to the c360. When we create a case we usually start working it and it is just another step to have to go find it again in the c360. 

      8 replies

      sidhu
      Gainsight Employee ⭐️
      sidhu
      Gainsight Employee ⭐️
      Jan 5, 2016 12:28 PM UTC
      Thanks for the feedback Andrew. We were not thinking about any enhancements related to this, however I see the value you would get by keeping the page open.

      Since we already open the add page in a new tab, it makes more sense to show the case record instead of re-directing back to 360, since after the re-direct there are 2 tabs that show the same C360 page. We will definitely review this further.
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        andrew_cummins
        andrew_cumminsAuthor
        Helper ⭐️
        Jan 20, 2016 6:36 PM UTC
        Is there any movement on this? This is hurting our adoption 😞
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        sidhu
        Gainsight Employee ⭐️
        sidhu
        Gainsight Employee ⭐️
        Jan 22, 2016 11:19 AM UTC
        This is planned for our Feb release. 
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          andrew_cummins
          andrew_cumminsAuthor
          Helper ⭐️
          Jan 22, 2016 3:44 PM UTC
          Awesome Thank you! when does the Feb release happen typically?
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            azhar_uddin
            azhar_uddin
            Helper ⭐️⭐️
            Jan 22, 2016 3:45 PM UTC
            18th Feb..
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              andrew_cummins
              andrew_cumminsAuthor
              Helper ⭐️
              Jan 22, 2016 4:03 PM UTC
              Thanks!
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              andrew_cummins
              andrew_cumminsAuthor
              Helper ⭐️
              Feb 8, 2016 8:46 PM UTC
              excited for this to come thanks again! Been getting a lot of question around this from my team. Can't wait to see their questions resolved. Thanks!
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              sai_ram
              sai_ram
              Expert ⭐️⭐️
              Jun 14, 2017 9:34 AM UTC
              Hi Andrew,I recently started going through all of the unanswered posts here. We have implemented above requested feature and it is working as expected. 
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