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meenal_shukla
meenal_shukla
Gainsight Employee ⭐️⭐️
Sep 19, 2018 4:03 PM UTC

Where can we track the attachments that are included in an email assist?

I was running a report against the Email Logs object in Gainsight, but couldn’t find a field that shows the attachment(s) included in an outgoing email assist. Which object has this information?

      2 replies

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Jan 7, 2019 7:14 AM UTC
      Hi Meenal,

      Thanks for posting!

      This use-case is not possbile now, fetching the attaching info in not possbile now. Redirecting this to our product team for more visibility.

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      lsiegfried
      Contributor ⭐️
      Apr 23, 2019 10:04 PM UTC
      Any ETA on when attachments will be able to log from Email Assist. I know BCC to Timeline was just launched and attachments log that way, so it seems silly that attachments wouldn't log through Email Assist.

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