One of our customer (Wisse) from the "Bynder" company would like send along the Brand-field along with the Zendesk ticket, as they have multiple brands in their Zendesk instance.
Currently there is no provision to fulfill this request via connector, as it is not possible to send the brand-field along with the ticket in a zendesk instance as we're not dealing in handling multiple brands in our zendesk instance.
However, It is possible to pull this info via the API (see https://developer.zendesk.com/rest_api/docs/support/brands). So, I'm adding this as our product enhancement and improvement request.
Best,
Hardik - Senior Support Analyst L1
Zendesk handling Multiple brands via connectors
+4
+1Hi Hardik, thanks for posting!
Its hard to understand, could you please add a screenshot or explain with a use-case.
Its hard to understand, could you please add a screenshot or explain with a use-case.
+2Hi Hardik,
We'll take a look at this and see if this can be added to our backlog.
We'll take a look at this and see if this can be added to our backlog.
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