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wil_stevens
wil_stevens
Contributor ⭐️
January 20, 2016

Zendesk Widget Link/Create CTA other than Risk

  • January 20, 2016
  • 4 replies
  • 39 views
I would like to link/create a CTA other than risk. Task would be great!

      4 replies

      abhishek_sivaraman
      abhishek_sivaraman
      Helper ⭐️⭐️⭐️
      August 30, 2016
      Hi,

      Can you give me a use case of what other CTA type would you like to have for a support ticket?  However i would wait to see how many customers have similar request. It will help me prioritise this item on the roadmap.

      Thanks
      Abhishek S
      wil_stevens
      wil_stevensAuthor
      Contributor ⭐️
      September 9, 2016
      I would like to have a task CTA. This makes more sense than a risk CTA for us in the use case of a CSM needing to get back to a customer on something. It isn't as dire as a risk CTA.
      ben_lewinsky
      ben_lewinsky
      Contributor ⭐️
      October 19, 2016
      One problem we are having is that the team can only create RISK CTAs, however the nature of our business (and I think many of your customers) is that the support team also uncover many other things such as upsell opportunities, follow ups etc. We would really love this ability
        cameron_wright
        cameron_wright
        Gainsight Employee ⭐️⭐️
        September 6, 2019
        Is there any consideration for this still or was this implemented? I can see multiple different use cases that this would be useful for.

        Cameron Wright - Sr. Security Engineer
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