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Zendesk Widget Link/Create CTA other than Risk

  • January 20, 2016
  • 4 replies
  • 24 views
wil_stevens
I would like to link/create a CTA other than risk. Task would be great!
    ben_lewinsky
    max_hinze
    leslie_mendonca

    4 replies

    abhishek_sivaraman
    Hi,

    Can you give me a use case of what other CTA type would you like to have for a support ticket?  However i would wait to see how many customers have similar request. It will help me prioritise this item on the roadmap.

    Thanks
    Abhishek S
    wil_stevens
    • wil_stevens
    • Author
    • Contributor ⭐️
    • September 9, 2016
    I would like to have a task CTA. This makes more sense than a risk CTA for us in the use case of a CSM needing to get back to a customer on something. It isn't as dire as a risk CTA.
    ben_lewinsky
    • ben_lewinsky
    • Contributor ⭐️
    • October 19, 2016
    One problem we are having is that the team can only create RISK CTAs, however the nature of our business (and I think many of your customers) is that the support team also uncover many other things such as upsell opportunities, follow ups etc. We would really love this ability
    max_hinze
    cameron_wright
    Forum|alt.badge.img+2
    • cameron_wright
    • Gainsight Employee ⭐️⭐️
    • September 6, 2019
    Is there any consideration for this still or was this implemented? I can see multiple different use cases that this would be useful for.

    Cameron Wright - Sr. Enterprise Support Analyst
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