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sai_ram
sai_ram
Expert ⭐️⭐️
May 13, 2020

Let’s Introduce Ourselves!!

  • May 13, 2020
  • 119 replies
  • 3579 views
Let’s Introduce Ourselves!!

Hi All, Hope you all are doing well!

Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.

I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.

I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.

I also spend a lot of time after work with my children, friends and on physical fitness. 

 

Please tell us a bit about yourself! Here’s a few questions for your consideration:

What’s your current role and where are you based?

What are you hoping to learn from the community?

What do you like to do for fun?

Oh and btw,  Complete your profile :) 

 

Next steps:

    119 replies

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    anirbandutta
    anirbandutta
    Expert ⭐️
    April 14, 2022

    That’s exciting to learn @ttaylor, welcome to the Community!

    V knowledgeable people in the Product categories, and the Best practices categories. Pl browse, and ask as you pl… I am your community manager so ask me for any area requiring your attention.

    Wishing your team a successful on-ramping. 👍 

    It's an opportunity for engagement
      J
      johnnyriv
      Contributor ⭐️⭐️⭐️⭐️⭐️
      April 15, 2022

      Hello Everyone!

       

      Hope is all well! I’m extremely excited to join this community, i’ve been an end user of Gainsight and now an Admin in HealthTech. I’ve been using this community to learn as much as possible, it’s nice to have other people that are willing to help whenever. You can usually find me asking scott stuff during admin hours (LOL).

       

      During my free time I love watching baseball, let’s go yankees! I’d love to connect with everyone on here, thank you!

        anirbandutta
        anirbandutta
        Expert ⭐️
        April 18, 2022

        Hi @johnnyriv , excited to have you here… thanks for intro-ing yourself.

        Yeah @sdrostgainsightcom has been our pillar for like forever 😎  SHoot away your ideas and questions - let’s have a great time sharing!

        It's an opportunity for engagement
          Alistair FIeld
          Alistair FIeld
          Expert ⭐️
          May 6, 2022

          Good Morning/Afternoon/Evening all,

          Thanks @anirbandutta for the welcome.

          I am the Head of Community at inSided. 🚀 

          I come from 10 years of customer service experience, moving through Support > Knowledge Management > Customer Success.
          A mechanical engineer by education, I wanted to design formula 1 cars. I got to live out that dream through customers in my support role as I worked with the likes of Toyota and Renault F1🏎️.

          Originally from Cornwall, England, I've lived the last 10 years in New York 🌃 and now reside in Rome, Italy 🇮🇹.

          I like to play sports and have twice done the New York marathon. I most like to play tennis and volleyball, BUT with three kids under 6 exercise time is limited.😅

          For the last 3 years I have worked in Customer Success, focussing on self service, Knowledge Management and community based customers. I am Knowledge Centered Service certified and very much a fan in working out loud.

          I look forward to help you all be successful in leading your own communities! 🏆

          You can also find me on LinkedIn: https://www.linkedin.com/in/alistairfield/

          I want to hear from you, so do not hesitate to reach out to me whenever you feel like it 😁

          The needs of the many, outweigh the needs of the few. 🖖
            anirbandutta
            anirbandutta
            Expert ⭐️
            May 6, 2022

            @Alistair FIeld, I’m always amazed to hear about your diverse experiences, a new one everytime I interact with you; we are thrilled to have you onboard with us. 😎 

            [Additional +5 points for strategic use of emojis 🎉 ] lol

            Gainsight Admins, and CSMs on this community very much build out the CS function influencing and serving other dept.s to make CS happen everyday at their co.s, so we’d definitely need your advice on our missions as we do this together.

            It's an opportunity for engagement
              mtowlehilt
              mtowlehilt
              Contributor ⭐️
              May 10, 2022

              Hello!

               

              I am Mary Towle-Hilt and a Support Content Manager at DreamBox Learning. We are changing the way the world learns!

              Currently, I am straddling Ops for Support and Customer Success and am very new to Gainsight. At the moment I am focused on learning the ins and outs of how we use Gainsight to promote Customer Success and analyzing our programs, email templates, and CTAs from last Back-to-School. 

               

              Looking forward to learning more and am excited to be joining such a supportive community 😁

              Mary Towle-Hilt, Support Content Program Manager | mary.towle-hilt@dreambox.com
                anirbandutta
                anirbandutta
                Expert ⭐️
                May 10, 2022

                @mtowlehilt, welcome to the Community and thanks for stopping by to say Hello and share your interesting career transition story, everyone should mouseover on your profile and read your ‘About’ tab.

                Pl browse through and let me know how I can help. 

                It's an opportunity for engagement
                  C
                  Chee_Lam
                  Contributor ⭐️
                  May 25, 2022

                  Hello World!

                   

                  I am Chee, former Senior CSM/PSM and now Lead Program Manager at Datto based in our UK office.

                   

                  Working with a colleague of mine to get fully GS Admin L3 certified whilst maintaining/exploring and improving our current GS instance to provide our Success Org a better tool to work with.

                  Risk and Renewals processes were dominating the first half of the year for us and now moving on to other processes and hope that the community can assist with challenges we come across during our journey, in exchange I (we) will try and provide as much support as possible as well.

                   

                  Fun stuff to do...guess travelling the globe is what I do for fun :)

                   

                  Looking forward to exchange ideas here.

                    anirbandutta
                    anirbandutta
                    Expert ⭐️
                    May 26, 2022

                    Awesome! Welcome to the community @Chee_Lam , thanks for stopping by to say hello.

                    Pl upload a profile pic and a Bio so that we are able to recall you better whenever we mouseover on you.

                    @lila_meyer, our Head of Training & Cert. would be v happy to hear that! 

                    Pl ask away in our Discussion sections, anything you want to know. And I 💯 agree on your idea of fun! :)  

                    It's an opportunity for engagement
                    martin.kroehner
                    martin.kroehner
                    Contributor ⭐️
                    June 1, 2022

                    Hi all,

                    I am Martin and I’m working as a Customer Success Partner (CSP) at SAP. We are currently building a tech touch team around one of our Cloud offerings. Therefore I’m looking for best practices in managing a tech touch customer base (e.g. defining certain phases and touchpoints with outreaches etc.). Looking forward to learning more.

                     

                    Best regards from Berlin,

                    Martin

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