Skip to main content

You might have found yourself in situations where you would like a subject expert to publish an insightful article on the community or the product managers at your company to use the community for the feature releases and product news, but getting them do to it is not that convenient for many different reasons. Now all they need to do is prepare the content and you can publish it on their behalf. 

 

How to publish content on behalf of another user?

  1. Go to Create → New Article or → New Product Update
  2. Fill in the required details (e.g title, description, where to publish it) and any extra settings you might need
  3. In the sidebar of the topic creation page there is a section called “Author” (image below). From there you can search and pick a community account to be the author of that topic. 
  4. Save the draft, and when ready schedule it for publishing or publish right away. 
  5. A confirmation modal will be shown upon the scheduling or publishing action. This modal will inform the user that they are about to schedule/publish the topic on behalf of the user who was picked as the author.

 

Select a community member as the author of this topic.
Selected author is shown on the article preview page.

 

:exclamation:Important additional information about this feature

🥸 On the author list, all accounts with the main role “registered”, “super user”, “moderator”, “community manager” and “administrator” will be displayed. “Banned” users and unconfirmed accounts are excluded

😊 The creator of the topic will be displayed in the version history but will not be shown in other moderation overviews in Control.

📰 Once the topic is saved as draft, the author of the topic will be saved and displayed accordingly on the article or product update preview. 

✅ The confirmation modal will not be shown if the author is the same as the creator (not posting on behalf of another user). 

🚧 When an author is chosen, we do not check if that user has permissions to view content in the category or module where the topic will be published. The moderator should be aware of this and increase permissions for the author, if necessary.

📥 The author will receive the email notifications related to the topic’s activity, the gamification rewards, and will be visible in dashboards and analytics. 

 

 

This is great that you can do this, however, I think this idea should be able to go further. It would be great if you could do this on existing/already published articles. For example, on our community we have some article published by people on the Community team using their personal Community accounts. However, we would like to change the article to show it having been posted by the company account. 

So currently, it seems you can only post on someone else’s behalf rather than being able to change the author. Is this something that could be looked into?

And apologies, if this is already possible. If it is, please tell me how I can do it lol!

Thanks, 

Emil

Hi @Emil , it’s only possible to create an article or a product update on behalf of others currently. But we do have ‘change author after publishing’ in mind as the next iteration. 

@xiaoyu-shen Hey, Good to see this is in the pipeline, I think you will find a lot of Communities will benefit from this. Especially seeing as people come and go from companies all the time etc. Would be great to have that ability. 

Please keep us updated on how that idea progresses through the pipeline

Emil

Hi @Emil! Just wanted to drop this article in this thread to let you know that the functionality to change the author of published articles is now available. ?

 

Hi @Cristina - is it possible to create a response as another user? I posed a question in the Community and I’d like to answer on behalf of the Product expert as it will carry more weight that way.

Hi @ryanne.perry! Unfortunately, it is not possible to reply as another user. The feature is only limited to writing articles and product updates in the name of another member or change the author post publishing. 

I think comment (and discussion) is more personal than article (usually) so it is good that you cant publish comment behalf other user. 

Reply


Terms & ConditionsCookie settings