Hello! If you go to Admin > Settings > Automation Rules you can find “Ask end users to mark best answer via email” to help prompt users to make a solution. We do this after 3 days on inactivity.

Below is our prompt to users which can be found in admin X-en.insided.com/email/system-emails/edit?type=mark-answer-reminder :

Dear {recipient_username},

Great news! Your question "{question_title}" received at least one (or more) replies. Head into Jamf Nation to mark which one is the most accurate.

Marking a reply as the best answer helps others find answers faster.

Thank you for helping us improve Jamf Nation!

​@mitchell.gordon Hi, thank you! Sorry to be unclear in my original post. We are using this today as well, but are looking for ways to continue optimizing the experience in order to ensure more Best Answers. We are finding that even with the email prompt, a lot of members are not utilizing the Best Answer functionality. 

I was curious if anyone has had success with any particular call to action, or has found other ways of making this more effective. 

Our email text: 

Subject: Did this answer solve your question? 
Body:

Hi {recipient_username},

Did any of the recent replies solve your question "{question_title}"?

Mark it as the “Best answer” to help others find solutions faster!

Thanks for helping the Alkami Community grow!

[Mark Best Answer button]

Outside of this, we have a rewards system that assigns points to people who participate in the community. They can redeem these points for certifications, merch, tickets to conferences ect. 

We also bring up the need to mark a solution to our super users program. 

I would agree it is difficult to get someone to mark an answer. It is also hard when people create discussions but its really a question as discussions cannot have a solution in GS.

​@mitchell.gordon ohhh being able to redeem points is so interesting. Can you share more about this?

​@atwhite I struggle with this also - such a good question. This is what we have, but it’s also not very effective:

Hi {recipient_username},

Your question, “{question_title}”, has received replies in the Benevity Community. If one of them answered your question, please take a moment to mark it as the best answer.

Marking a reply as the best answer helps others find useful information more quickly and keeps our community knowledge growing.
 

Thanks for helping make the Benevity Community more valuable for everyone!

- The Benevity Community team

Hello ​@Gaby We have all of our data going into Snowflake. We built an internal tool to keep track of each users participation in our community. Users get points for signing in, posting, replying, authoring a blog, leading a user group, referrals, authoring a solution and marking a solution ect.

We have a merch store where people can use their points to redeem our organizations merch items, obtain free certifications (which have a cost associated to them otherwise), tickets to our user conference and more.

We believe by incentivizing users we will see better results and friendliness inside of our community! This also promotes stickiness with customers!

Hi ​@atwhite 

It’s a little labor intensive, but we have our moderators send private messages and even public posts prompting users to mark solutions. We do this instead of the automated email and this seems to work better. I think people feel more inclined to listen to a real person.

I also think it helps to really explain why. “Search engines are more likely to surface questions with marked solutions, and this helps other users with the same question find the right answer.” (And in our case, we have a federated search on our support site that does the same)

We also let our “Champions” (our super user program) mark solutions on a user’s behalf if it is obviously correct.

​@AndrewK How do you provision your Champions to do this? 

The Super User role gives this permission.