Customer Communities January 2026
We’re excited to share the latest insights from across the Gainsight community. Inside, you’ll find updates designed to help you learn, connect, and grow. We hope you enjoy exploring what’s new, discovering fresh ideas, and finding meaningful ways to engage with the broader Gainsight family as we continue to grow together. Let’s dive in!
Bring Global Reach to Your Community with AI Translations
AI Translations is officially out of beta and now available as an add-on for all Gainsight Communities. Members can instantly translate community topics and replies into their preferred language, creating a more inclusive, globally connected experience.
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Surface Synthesized Information with AI Answers
Turn your community search into a dynamic, conversational experience. AI Answers understands natural language to deliver clear, human-like responses—complete with cited sources for transparency. Watch answers stream in real time, explore expandable insights for deeper context, and benefit from continuous learning that gets smarter with every interaction.
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Scale Your Community with AI
Gainsight’s new Moderation AI Agent makes community management smarter and more scalable by automatically detecting risky content and reducing manual review. With AI-powered translations and real-time moderation support, it helps teams maintain safe, inclusive, high-quality discussions while supporting community growth at scale.
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Using the Moderation AI Agent: Smarter, Faster Community Moderation
Mohammed Fahd, Senior Technical Writer at Gainsight, shared a quick, practical guide on getting the most value from the Moderation AI Agent. As communities grow, manual review becomes challenging—but the AI Agent streamlines real-time content evaluation to keep moderation fast, consistent, and safe. His post includes key benefits, a clear overview of how it works, and helpful insights from community members. Join the conversation to learn more.
Managing Pre-Moderation & “Unread” Tracking in Gainsight CC
Joel Wren from Slido recently opened an insightful discussion in the Community, asking how teams keep their library of threads clean, accurate, and ready for AI-powered search tools. With AI engines surfacing answers instantly, ensuring the right content rises to the top is more important than ever.
If you have best practices for maintaining thread quality or optimizing content for AI search, jump into the conversation and share your expertise!
Featured Resources
Pulse Speaker Nominations Now Open:
Pulse is heading to Las Vegas on May 27–28th, and speaker nominations are open through January 30th. If you’ve led a standout initiative or have practical insights others can learn from, we’d love to hear from you.
Submit a Nomination
Webinar Recording: Customer Communities' Winter 2025 Product Showcase
The Gainsight Customer Communities product team is excited to share recently delivered enhancements and preview innovations coming in 2026. Join Erica Kuhl, EVP of Community, Education, and Product Experience, Joris Dieben, VP of Product Management, and Katie Cronin, Product Marketing Manager, as they walk through the latest roadmap highlights—including personalized widget visibility, a new Moderation AI Agent, AI-powered translations, and secure API connectors designed to make your community more powerful, inclusive, and connected.
Watch Here