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"Did this topic help you find an answer to your question?" - what is the purpose of this feature?

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Hi!

As we’re preparing to launch our community we were wondering if the topic helpfulness feature is necessary to have. I’ve found this topic related to this feature: Topic helpfulness: now previewing on inSpired | Gainsight Community but I was wondering if it has any other impact than in GA? . Our community is a private one, so no need to boost our SEO. Happy to hear your thoughts on this :)

revoteAnswer

VIP ⭐️⭐️⭐️⭐️⭐️

So ‘enable’ is the same as ‘use default’ in this case?

No.

If visibility of Content Helpfulness score is disabled from Control → Settings → Content Helpfulness, it is disabled from everywhere = Your default setting.

But you can set it on only for the certain content and then choose “Enable” when the content is open in Control:

jvdc

Expert ⭐️

This is how I understand this:

When a answer to a question gets marked as “best answer” it really only show value for the person who initially asked this question. But what about those who later on have a similar issue/question and land on this Q&A and find value through the existing exchange?

These people can then mark that they found the Q&A helpful for their use-case.

So in a way this can measure a solution re-use.

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revote

VIP ⭐️⭐️⭐️⭐️⭐️

In theory, you can create better content in the future, if you get sad faces. And vice versa.

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juliawAuthor

Contributor ⭐️⭐️⭐️⭐️

Thank you both! So the values only appear for the author of the post, correct?

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jvdc

Expert ⭐️

No, I believe the results are only accessible via the admin interface.

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revote

VIP ⭐️⭐️⭐️⭐️⭐️

Thank you both! So the values only appear for the author of the post, correct?

No, I believe the results are only accessible via the admin interface.

You can see the results only from the Control so you have to be admin or moderator or so.

EDIT: Also, you can enable this. It can be seen above the emojis.

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juliawAuthor

Contributor ⭐️⭐️⭐️⭐️

I see! And if I enable this setting below, where should I see the changes? Apologies for all basic questions, we’re still very new to this platform.

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revote

VIP ⭐️⭐️⭐️⭐️⭐️

I see! And if I enable this setting below, where should I see the changes? Apologies for all basic questions, we’re still very new to this platform.

Changes, or do you mean results?

General stats: Control → Home → Content

Content level: Control → Analytics → Content and scroll down to see Content helpfulness score

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J

juliawAuthor

Contributor ⭐️⭐️⭐️⭐️

I see! And if I enable this setting below, where should I see the changes? Apologies for all basic questions, we’re still very new to this platform.

Changes, or do you mean results?

General stats: Control → Home → Content

Content level: Control → Analytics → Content and scroll down to see Content helpfulness score

Got it. So ‘enable’ is the same as ‘use default’ in this case?

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revote

VIP ⭐️⭐️⭐️⭐️⭐️

Sorry, I gave wrong information. Please look my edit below:

Thank you both! So the values only appear for the author of the post, correct?

No, I believe the results are only accessible via the admin interface.

You can see the results only from the Control so you have to be admin or moderator or so.

EDIT: Also, you can enable this. It can be seen above the emojis.

Translate

revoteAnswer

VIP ⭐️⭐️⭐️⭐️⭐️

So ‘enable’ is the same as ‘use default’ in this case?

No.

If visibility of Content Helpfulness score is disabled from Control → Settings → Content Helpfulness, it is disabled from everywhere = Your default setting.

But you can set it on only for the certain content and then choose “Enable” when the content is open in Control:

Translate

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