Hi all, curious to hear how others who are using the new AI translation feature are making sure that that content is as discoverable as possible for their community.
We are very excited about the tool’s ability to translate existing community content into all of our supported languages, especially because it’s not currently within my team’s scope or bandwidth to create a significant amount of native content in those languages. However, I believe that actually finding the content in the first place, pre-translation, is still a significant hurdle. While the content can ultimately be translated, it doesn’t mean that the most important keywords from the posts are now searchable in that language. A user still has to get to the right content in the first place, in English, before the translation tool becomes useful.
I would love to hear how others who are using this tool (including Gainsight’s own community team!
