Hello! I’ve started to experience some issues with searching in my community because of keyword similarity, and I’m hoping to understand all of the options available to me. Recently, my company acquired a new product called “airfocus”, and now any search for “AI” (which is also a very significant topic for us) is dominated by airfocus-related content. I understand based on this documentation that there are quite a few factors that are weighted when displaying search results. My question primarily has to do with keyword match - in this case, I would think that searching only “AI” would be a more accurate, perfect match for our AI-based content that has only “AI” in the title, rather than airfocus-based content which simply contains the characters “ai”. However, this doesn’t seem to be the reality. Do we have any options here? Is there some way to indicate that “AI” is a more precise match for “AI” than “airfocus” is?
How to navigate keyword similarity when searching
+1Following! Search improvements are a big part what we want to accomplish early this year. Word variations are a challenge for us as well, and that even includes plurals.
Hey
My name is Graeme, I am the PM for Community AI and Search features for our community platform.
Two concrete things we can do here (given how our search works today). First, we’ll investigate adding an “exact match” option so you have a clearer way to narrow results when you’re looking for a very specific phrase. In practice, that would mean you could either put a phrase in quotes to search for that exact wording, or use an “Exact match” toggle in the UI that does the same thing for you. This won’t solve every edge case, but it should help reduce cases where very similar terms crowd out what you intended to find.
Second, we’ll review and tune how strict our search is about “exactness” so close variations (like plurals or related terms) don’t overly dominate the top results when you’ve typed something specific. The outcome we’re aiming for is that your intended result is more likely to surface near the top, while still keeping search forgiving enough to be useful when you don’t remember the exact wording.
I will follow up here when I have a more accurate timeframe.
Cheers,
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