Knowledgebase down

Yep, same thing when you want to work with article drafts.

Some errors related to articles in the API as well. 

Mine is also down. 

​@RobPlace ccsupport@gainsight.com is the email for support.

Or https://gainsight.zendesk.com/ is the support portal for submitting and managing tickets. 

You can check the status of CC at https://status.insided.com/, where you can also subscribe to email and/or text alerts for incidents.

Currently, it says everything is operational, but I’m sure that will change when they register this issue. 

The thing to do is to create a support ticket unless you see it as a known issue on the status page. From my experience, that’s the fastest way to alert them. It also sets them up for success to ask clarifying questions to investigate and diagnose the issue.

I see the same thing with any article types—product updates, forum topics, knowledge base articles. It’s affecting multiple communities I’ve looked at. I submitted a ticket to raise awareness. 

The Support link is here: https://gainsight.zendesk.com/hc/en-us

I just received a response that they’re investigating the issue, so they’re aware and actively working on it. 

Us too. Can’t get into any of our articles on the front end or back end.

Yep, we’re experiencing the same error, on the front end and back end.

This is so helpful thank you everyone.  I have raised a support ticket.  Thanks for sharing the details - we didn’t have them for some reason.

It’s fixed now, but I was hoping Gainsight would say something about it. Least say that this is fixed by now.