Real World Examples of the Salesforce + Gainsight Community Integration

Hi! I love this question and very curious what others say. For me currently:

• I approve members based on if they have specific roles in Salesforce. So it makes it really easy for me to see this info directly in Gainsight CC.
• We built a dashboard in Gainsight CS for our client success team and that info is being pulled from the integration.

I feel like I’m really under using it, so curious what others say...

Hello ​@Gaby, thanks for sharing! Would you mind letting me know what metrics/data is being pulled for the Gainsight CS dashboard?

I’m curious to know the specifics so I can set my team up with realistic expectations of the type of data we will be able to pull. 🙂

We’re still learning about the Salesforce integration as well—thanks for raising the question! I’d love to hear what others are experiencing.

We’re exploring pulling our Salesforce Knowledge Base (Help Center content) into the Community to give members more resources when searching for help.

One consideration for us is that our Community is currently US‑based, while our Salesforce KB includes country‑ and language‑specific articles for global customers. For those who’ve integrated Salesforce KB with a community: how do articles appear for international users? Does localization or language filtering work well in practice?

Really interested to learn from your experiences!!

​@joses:

• total companies
• total clients per company
• member generated content and replies
• adoption breadth
• login regency health