Release Notes vs Product Updates?

Hey ​@lstone! We handle this in a couple of different ways:
1. We have related product forums for each major product area where users ask questions for each other and our team. This would be one area that we would post such an update.
2. We do monthly comprehensive product updates that covers everything that was shipped the previous month (with a link to the original product update), the release notes, and all of the little miscellaneous updates that aren’t maybe full product update worthy.  

​@lstone we handle all product news through the Product Updates section. We refer to it as Release Notes, but it’s the product updates area. We include new features, improvements, and bugs/maintenance items as well. 

Everything is aligned with our product team’s release cadence. If a bugfix gets released off cycle and we need to communicate it to users, we will typically use a notification like a banner or pop-up if it’s critical, or a community post, and then also include it in the next regularly available release notes.

​@Jen Hanley Thank you for that! Never thought about separating Product Updates into product areas!! I’ll take that back to my team! 😀

​@judahs So you have Product Updates > Release Notes? That might be the answer to my issue. 

We put both Release Notes and Roadmap items into Product Updates, but we break them out into to separate custom pages using widgets. 

We have a separate “Known Issues” area in a Knowledge Base category. There’s one section for active Known Issues and one for Recently Resolved. These are created by a different team than Release Notes/Roadmap and are treated more like Product Documentation.